You pay HumanOps once for implementation and then €550 a month. Your company pays the AI providers and its own server directly. The four lines:
All prices in euro, excluding VAT.
We configure Sophia around your products, knowledge, sales process and systems, and install her on your server. The price comes from about 90 HumanOps hours at €100 an hour and is fixed before we start.
The right to use the Sophia software, with every new version installed on your server. HumanOps keeps the software and its intellectual property.
A HumanOps specialist reviews what buyers asked, closes the knowledge gaps, tunes qualification and runs the tests before every release.
OpenAI, LiveKit and Anam open the accounts in your company’s name, and Sophia runs on a server you rent. Each provider bills you for what you use.
| Line | Amount |
|---|---|
| Sophia Implementation Services, once | €9,000 |
| Sophia Licence, 12 × €50 | €600 |
| Managed Optimisation, 12 × €500 | €6,000 |
| Year one, paid to HumanOps | €15,600 |
| From year two, licence and Managed Optimisation | €6,600 |
| From year two, licence alone | €600 |
| Your AI providers and server, paid directly | about €400 a month at 400 conversations with the avatar, about €140 without, plus your server |
Excluding VAT. After launch you pay HumanOps €550 a month. More than 1,000 conversations a month, several product lines or several languages make a custom scope, and HumanOps quotes it after a call.
Enter your visitors, funnel rates, closed-won value and margin. The calculator shows whether and when the cash you spend comes back, and the result over 12 to 60 months, with every cost line visible. The results come from your numbers and HumanOps guarantees none of them.
Implementation is work, so we price it in hours. We estimate the hours for your scope, multiply by €100 and fix the price before we start. An overrun inside the scope is ours to absorb, and a change you ask for is a written change request at the same rate. Your team spends about 40 hours, mostly gathering material and approving it.
| Work block, Standard scope | HumanOps hours |
|---|---|
| Discovery, ideal customer profile, sales process, qualification model | 7 |
| Knowledge: inventory, collection, cleanup, Verified Knowledge Core, approvals, conflicts | 19 |
| Revenue Playbook: objections, approved phrasing, buyer journey, persona | 11 |
| Visual selling assets: slides and documents she may show | 4 |
| Integrations: booking, CRM record, routing, handoff | 13 |
| Your provider accounts, security, privacy and memory settings | 7 |
| Test cases, evaluation runs, corrections | 14 |
| Installation on your server, embedding on your site, smoke test, acceptance, training, handover, coordination | 15 |
| Total: 90 hours × €100 | €9,000 |
The 48-hour demo on your public material is free and is not part of these hours. A larger scope is estimated the same way and quoted after a call.
€500 a month, part of every first-year proposal, with a 3-month minimum from go-live. After that you can cancel with 30 days notice and keep the licence and the updates, while your trained administrator runs the Knowledge Gap Inbox.
Your procurement team owns every provider account and the server. Our operator is invited into each account and creates the runtime credential there, so no key is ever emailed and you can revoke it at any time. If your usage doubles, these invoices roughly double and the HumanOps fees stay the same.
| Provider | Used for | List rate on 2026-10-10 |
|---|---|---|
| OpenAI | The voice model and the reasoning behind each answer | $0.05 per voice minute, and fractions of a cent per answer for the reasoning |
| LiveKit Cloud | Realtime audio between the browser and Sophia | Ship plan from $50 a month with 150,000 participant minutes included |
| Anam, optional | The avatar, only when you switch it on | In the default scenario the Growth plan, about $299 a month |
| Your server | Runs the Sophia software for your website | From about €75 a month, depending on your host, an estimate |
| Cal.com | Bookings into your calendar | Free plan for one host, or $12 a month on Teams if the Free plan lacks API access |
These are the providers’ own published rates and plans, and HumanOps sets none of them. Their dashboards show your real usage, and you set the spend limits there.
HumanOps does not promise a percentage increase in anything: not meetings, not opportunities, not closed-won. We measure conversations, qualified buyers and held meetings on your own website, and you decide on that evidence. What happens after the held meeting belongs to your sales team. The licence covers up to 1,000 conversations a month, and the provider amounts above are estimates at list prices.
OpenAI bills the minutes and tokens your conversations use. The €50 licence pays for the right to run the Sophia software, which turns those minutes into a sales conversation on your website, with every update included. HumanOps earns nothing on the OpenAI invoice.
HumanOps owns the Sophia software and its intellectual property, and your company has the right to use it while the licence runs. Your own material and your conversation data stay with you, and when the licence ends you receive the knowledge package as files.
No. We build it from your public material in about 48 hours, one per company, and nothing from it is billed later. The 48 hours are two working days, from your yes to a private link to a verified demo. It lets you judge Sophia on your own hardest questions before you commit.
It is the work of setting up a product, priced in hours so you can check the price. The price is fixed for your scope before we start, overruns inside the scope are ours, and at the end Sophia runs on your website with your knowledge, your playbook and your integrations, after passing her test suite.
Yes. The Standard scope covers one website, one product family and up to 1,000 conversations a month. You can add products or languages later as a change request.
Your provider invoices roughly double. The HumanOps fees stay at €550 a month while you stay within the Standard scope of 1,000 conversations a month. Above that we agree a custom scope with you before anything changes.
After the first 3 months, yes, with 30 days notice. The licence and the updates continue, and your trained administrator reviews the Knowledge Gap Inbox and approves changes. You can restart Managed Optimisation later.
Yes, and we prefer it. The OpenAI, LiveKit and Anam accounts and the server are opened in your company’s name, with your billing details and your spend limits. Our operator is invited in and creates the runtime credential there. Keys are never emailed, and you can revoke our access from your own console.
Yes. The accounts and the server are yours at all times. When the licence ends, we remove the Sophia software from your server, your conversation data stays with you, and you get the knowledge package as files. The licence has a first term of 12 months, billed monthly, and after that you can cancel with 60 days notice.
Yes. Every price on this page excludes VAT. VAT is shown separately on the invoice where it applies.
Book 30 minutes. Bring your traffic numbers, your systems and your hardest buyer question, and you leave the call with a scope sheet and a price in writing.